Legal information

Returns & Refunds Policy

We separate legal withdrawal from product-issue claims. This keeps Argentine compliance clear and manageable.

Last updated: June 2026

Track 1 — Withdrawal (Law 24.240)

If you change your mind without a product defect, you have 10 calendar days from receipt to revoke acceptance without justification.

Use the Withdrawal button or email go.natural.555@gmail.com with your order number.

Product must be unused, complete, and in original packaging.
We will instruct how to make the item available for return in Argentina.
Return shipping for withdrawal is borne by the seller under Argentine law.
We refund the amount paid within 10 days after receiving and verifying the product via the same payment method (PayPal).

Track 2 — Product issue (defect, damage, error, not as described)

If the product arrived defective, damaged, incorrect, or not as described, contact us within 15 days of delivery.

Send photos of the product, packaging, and shipping label.
We will offer replacement, reshipment, or full refund as appropriate.
Return costs are on us when applicable.
Does not include change of mind after the withdrawal window.

Non-delivery

If the package did not arrive within the published estimate, contact us with your order number. We will investigate and refund in full if non-delivery is confirmed.

Exclusions

Custom or made-to-order products.
Sealed hygiene items that were opened.
Products damaged by misuse or modified by the customer.
Requests outside stated windows, except legal conformity warranty.

How to start

Withdrawal: Withdrawal button on site.
Claims: go.natural.555@gmail.com with subject «Claim order [number]».
We respond within a reasonable time (typically 48 business hours).